Privacy Policy

1. Information We Collect

We may collect personal information that you provide directly to us, including:

• Your name
• Email address
• Telephone number
• Address
• Information provided when booking a consultation or care package
• Information about the services you are interested in
• Information you provide through contact forms, emails, telephone calls or other communications
• Payment and transaction information, where applicable

Because some of our services relate to maternal and postpartum care, you may also choose to provide information relating to your pregnancy, birth, recovery, wellbeing, baby or care requirements.

Please only provide information that is relevant to the services you are requesting.

We may also automatically collect limited technical information when you use our website, such as:

• IP address
• Browser and device type
• Pages visited
• Date and time of visits
• Referring website
• Basic website usage and analytics information

2. How We Use Your Information

We may use your personal information to:

• Respond to enquiries
• Arrange and manage consultation calls
• Provide our postpartum care and related services
• Recommend suitable T4 Village services or care packages
• Process bookings and payments
• Communicate with you about your booking or services
• Provide customer support
• Maintain appropriate business and service records
• Improve our website, services and customer experience
• Prevent fraud, misuse or security incidents
• Meet our legal, regulatory and professional obligations
• Send you marketing communications where you have consented to receive them

We will not sell your personal information to third parties.

3. Health and Sensitive Information

In order to understand your needs and provide appropriate maternal or postpartum support, you may provide us with health-related or other sensitive information.

We will only collect and use this type of information where it is reasonably necessary for the service you have requested, where you have provided it voluntarily, or where we are otherwise permitted or required to do so by law.

We take additional care when handling sensitive personal information and restrict access to people who reasonably require it.

4. Sharing Your Information

We may share your information with trusted third parties where reasonably necessary to operate our business or provide our services.

These may include:

• Healthcare professionals, carers or service providers involved in providing your care
• Cooks, food-service providers or other contractors involved in delivering services you have requested
• Website hosting and technology providers
• Appointment scheduling providers
• Payment processors
• Email and communications providers
• Professional advisers such as accountants, lawyers or insurers
• Government authorities, regulators or law-enforcement bodies where required by law

We expect third parties handling personal information on our behalf to use it only for the relevant purpose and to protect it appropriately.

5. Service Providers and International Processing

Some of the technology services we use may store or process information outside Trinidad and Tobago.

Where this occurs, we take reasonable steps to ensure that personal information is handled securely and in accordance with applicable privacy and data-protection requirements.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand how visitors use the website and improve our services.

Some third-party services embedded in or connected to our website may also use cookies or similar technologies.

You can normally control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.

7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining business records and complying with legal, tax, insurance or regulatory obligations.

When information is no longer required, we will take reasonable steps to securely delete, anonymise or dispose of it.

8. Information Security

We take reasonable administrative, technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

If you send sensitive or confidential information electronically, you should be aware of the inherent risks associated with electronic communications.

9. Your Rights

Depending on the laws applicable to you and your personal information, you may have the right to:

• Ask what personal information we hold about you
• Request access to your personal information
• Ask us to correct inaccurate or incomplete information
• Request deletion of information where appropriate
• Object to or restrict certain uses of your information
• Withdraw consent where our use of information is based on your consent
• Ask us to stop sending you marketing communications

To exercise any of these rights, please contact us using the details below.

We may need to verify your identity before acting on a request.

10. Children’s Information

Our services involve the care and support of mothers and newborn babies. Information relating to a child may therefore be provided to us by a parent, guardian or other authorised person as part of arranging or providing our services.

We do not knowingly collect personal information directly from children for marketing purposes.

Where information about a child is required for the provision of care, we will take reasonable steps to limit its collection and use to what is necessary.

11. Marketing Communications

Where you have agreed to receive updates, offers or other marketing communications from T4 Village, you can ask us to stop contacting you for marketing purposes at any time.

You can do this by following any unsubscribe instructions included in the communication or by contacting us directly.

Service-related communications, such as messages concerning an existing booking, may still be sent where necessary.

12. Third-Party Websites

Our website may contain links to websites or services operated by third parties, including social-media, booking or payment platforms.

We are not responsible for the privacy practices of third-party websites. You should review their privacy policies before providing them with personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, business practices or legal obligations.

The latest version will be published on our website with the date it was most recently updated.

14. Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how your personal information is handled, please contact:

T4 Village Postpartum Care
Trinidad and Tobago
Email: t4village@outlook.com
Telephone: +1 (868) 688 4249